Gathering Voice of Customer
Voice of the customer is a market research tool that allows you to get feedback on your customers’ preferences, expectations, and aversions. Learn more about it from this article. The post Gathering...
View ArticleDrive Customer Engagement with User Experience in Mind
Frustration with your website, service or product will keep customers away. Find out how user experience tools can help you drive customer experience. The post Drive Customer Engagement with User...
View ArticleHow do the best B2C brands engage customers through mobile?
Offering the same seamless experience and information, regarding the channel is the key to engagement success. The post How do the best B2C brands engage customers through mobile? appeared first on...
View Article3 Ways To Use Heat Map Software to Understand Your Visitors
You may be surprised how easly you can improve your business with simple mouse tracking analytics with heat map software. The post 3 Ways To Use Heat Map Software to Understand Your Visitors appeared...
View ArticleHow to make UX and Marketing rock Customer Experience? [Infographic]
How to improve customer experience by coordinationg the best UX practices and cutting edge marketing tactics. The post How to make UX and Marketing rock Customer Experience? [Infographic] appeared...
View ArticleWhy SMB Needs Usability?
Nowadays, clinets of SMB will first turn to the Internet to find not only products and pricing but also recommendations of others. Having website have become a must-have in almost every trade. Now the...
View ArticleTips & Tricks for Creating Scenario-Based Tasks
Scenario-based tasks are extremely useful in usability testing as they help put users in real context. Consequently, the results obtained are more reliable and insightful. Before you create your remote...
View Article10 Tools for Online Surveys
The importance of customer feedback is unquestionable. It helps you build better offer to give customers exactly what they need. It also gives your clients the confidence that you value their opinion...
View Article10 Mobile Analytics Tools To Improve Your Customers Experience
You have released an app. The app that took days of your life, and hopefully will be the next big hit. It is gaining users and momentum, but you do not want it to suddenly hit the wall. You want to...
View Article30 Useful User Experience (UX) Tools
With the growing access to online services, websites and web applications have developed to become increasingly complex. If you are reading this article, the chances are you use the Internet not only...
View ArticleHow UX Can Benefit From Copywriting: 7 Helpful Tips
Copywriting and designing user experience may seem like two different professions, but there is something they have in common. Both copywriters and UX designers create elements that interact with...
View ArticleLess Is More: Give Your Customers Less for Better
More is always better. It’s the mantra of our society. Whether it is toothpaste, jam, or software features, we tend to buy into the idea that if we offer more, people will like us more. As it turns...
View Article7 Ways How To Improve Your Product Page With Usability
Even though the product is amazing, it doesn’t sell. So, what is wrong? Imagine the tufts of hair completely ripped out while frantically trying to figure out what the heck is going on. The truth is...
View Article8 Reasons Why Your Company Needs Customer Feedback
What if I told you that happy and satisfied customers actually can lead to increased conversion rates, better income and well-liked products? The voice of your customers is an extremely valuable source...
View ArticleA Complete Guide On Mobile App Usability Testing
Ever since the mobile operating systems came into existence, app developers have been busy creating apps that can keep up with the changes introduced along with every latest version of these operating...
View ArticleHow To Improve Customer Satisfaction With Feedback
Customer Feedback is a valuable source of data and a perfect method to improve your customer satisfaction – it has already been established. However, the questions that probably lodged itself in the...
View ArticleDecrease Cart Abandonment Rate in 3 Proven Ways
For business owners cart abandonment rate is a nightmare. Dear client, why would you put that lovely item in your cart and then quit the webpage, leaving it forever and giving me false hope? It is...
View Article6 Examples How Usability Testing Increases Conversion
Words are one thing, but data is another – many a time people are more likely to lean towards certain ideas when they have hard proof right before their eyes. You can't beat data, it is the best source...
View Article13 Best Practices To Improve Feedback Surveys On Your Website
Improving one’s service is a streamlined and ongoing process for all of us. It is impossible to increase revenue, conversions, and customer satisfaction without changing some aspects of our businesses...
View Article30 Customer Feedback Questions to Get Actionable Data
Most businesses having online presence nowadays know the value of customer feedback. ‘’Voice of Customer’’ is the buzzword going around from ear to ear. In order to get the most valuable feedback from...
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